XYX Holdings Pty Ltd (ACN 632 303 685, ABN 21 632 303 685), operator of Oceania Smart Select (“we”, “us”, “our”), uses this policy to explain how personal information is handled when you visit this website, contact us or place an order.
Australian privacy obligations depend on an organisation's circumstances. We handle personal information with regard to requirements that apply to us and aim to use clear, proportionate privacy practices.
1. Information we receive
- Enquiries — name, email, phone, company and message details you submit. The contact form is transmitted through FormSubmit to our business email.
- Orders — Stripe processes payment-card data on its hosted checkout. We may receive the customer, order, payment status, delivery and transaction information needed to handle the order, but our website does not collect full card numbers.
- Website use — essential technical records used for security and delivery. Google Analytics is used only after analytics consent is granted through the cookie banner.
2. Why we use it
- To answer product, stockist, wholesale and support enquiries.
- To accept, fulfil, support, refund and keep appropriate records of orders.
- To secure, maintain and improve the website using consented aggregate analytics.
- To meet legal, accounting, tax, fraud-prevention or dispute-handling requirements that apply.
We do not sell personal information or use contact-form details for unrelated advertising profiles.
3. Service providers and overseas processing
We use providers including Cloudflare (hosting and security), FormSubmit (contact-form delivery), Stripe (checkout and payments) and Google Analytics (consented analytics). A provider may process information in Australia or overseas under its own infrastructure and privacy terms. We disclose only what is reasonably needed for the service or where required by law.
4. Storage and retention
This is primarily a static website. Enquiries are kept in controlled business email systems; order and payment records are also held by relevant service providers. We retain records only for as long as reasonably required for the purpose, normal business records, legal obligations or a current dispute, then delete or de-identify them where practicable.
5. Choices and requests
You can choose “Essential only” in the cookie banner to decline analytics. To ask what personal information we hold about you, request correction or raise a privacy concern, use the contact page and write “Privacy enquiry”. Applicable rights and lawful record-retention requirements may affect how a request is handled.
6. Security and external sites
We use HTTPS and reputable service providers, but no internet transmission or storage method is completely secure. External websites linked from this site operate under their own privacy policies.
7. Changes
We may update this policy when the website, providers or applicable requirements change. The date above identifies the current public version.
See our Cookie Policy and Terms of Service.