This Shipping Policy applies to orders placed directly via Stripe on oceaniasmartselect.com.au. Orders are handled by XYX Holdings Pty Ltd (ABN 21 632 303 685) in Victoria, Australia.
1. Destinations
Direct purchase on this website (Stripe checkout) ships to Australia only, including all states, territories, and regional post codes.
For New Zealand, other international destinations, or wholesale/B2B orders, please contact us for a custom quote — these are handled outside the on-site Stripe checkout.
We do not ship to PO boxes in remote areas that require signature on delivery.
2. Processing time
We normally prepare an accepted order within 1–2 business days. Weekends, Victorian public holidays, payment review, address questions or temporary stock issues can extend handling time. Tracking is sent when the parcel is dispatched.
3. Shipping rate (direct purchase)
| Destination | Carrier | Timeframe | Cost |
|---|---|---|---|
| Australia (all states & territories) | Tracked standard parcel service | Typically 3–7 business days after dispatch; regional routes may take longer | A$12.95 flat |
The Stripe checkout shows this exact A$12.95 flat rate for all Australian destinations and parcel sizes within our standard pack range. International, express, and wholesale shipping are quoted separately via the contact form.
4. Tracking
Dispatched orders receive tracking where the selected service supports it. The dispatch email identifies the carrier and tracking link.
5. Customs, duties and taxes
Direct on-site checkout is Australia-only and does not involve cross-border duties. For any quoted international or wholesale parcel handled outside the on-site checkout, the recipient is responsible for any import duties, GST, VAT, or customs charges levied by the destination country. We declare the actual commercial value on the customs form — we cannot mark parcels as "gift" or understate value.
6. Missing, damaged, or delayed parcels
- Delayed — if tracking shows no movement for more than 10 business days, contact us and we will open an investigation with the carrier.
- Damaged — photograph the parcel and contents on receipt and contact us within 7 days. We will arrange replacement or refund.
- Wrong address entered at checkout — the recipient bears the cost of re-routing. Please double-check your address before paying.
7. Product storage after delivery
Bring parcels indoors promptly and follow the storage directions on the product received. The current pack is authoritative for any temperature, sunlight, refrigeration, opening or use-by instructions.
8. Contact
Shipping enquiries: contact us. Reference your Stripe order number for faster turnaround.
See also our Returns Policy and Terms of Service.