This Shipping Policy applies to orders placed directly via Stripe on oceaniasmartselect.com.au. Orders are fulfilled by XYX Holdings Pty Ltd (ABN 21 632 303 685) from our warehouse in Victoria, Australia.
1. Destinations
We ship to:
- Australia (all states and territories, including regional and remote post codes)
- New Zealand
- Selected international destinations on request — contact us before ordering for a custom quote
We do not ship to PO boxes in remote areas that require signature on delivery.
2. Processing time
Orders placed before 2:00 PM (AEST) on a business day are processed the same day. Orders placed after 2:00 PM, on weekends, or public holidays are processed the next business day. You will receive a tracking email once your parcel leaves our warehouse.
3. Shipping methods and timeframes
| Destination | Carrier | Timeframe | Cost |
|---|---|---|---|
| Melbourne Metro | Australia Post Parcel Post | 2–3 business days | From A$9.95 |
| Australia nationwide | Australia Post Parcel Post | 3–7 business days | From A$12.95 |
| Australia Express | Australia Post Express | 1–3 business days | From A$16.95 |
| New Zealand | Australia Post International | 7–14 business days | From A$25.00 |
| Other international | Various | 10–25 business days | Quote on request |
Final rates are calculated at Stripe checkout based on destination and parcel weight.
4. Tracking
Every dispatched order receives an Australia Post tracking number. You can track your parcel at auspost.com.au/mypost/track. For international orders, tracking is available via the originating postal carrier or forwarded third-party service.
5. Customs, duties and taxes (international)
International orders may be subject to import duties, GST, VAT, or customs charges levied by the destination country. These are the responsibility of the recipient. We declare the actual commercial value on the customs form — we cannot mark parcels as "gift" or understate value.
6. Missing, damaged, or delayed parcels
- Delayed — if tracking shows no movement for more than 10 business days (domestic) or 20 business days (international), contact us and we will open an investigation with the carrier.
- Damaged — photograph the parcel and contents on receipt and contact us within 7 days. We will arrange replacement or refund.
- Wrong address entered at checkout — the recipient bears the cost of re-routing. Please double-check your address before paying.
7. Perishable and temperature-sensitive items
Dairy powder and tuna products are shelf-stable at room temperature and do not require refrigerated shipping. Skincare products containing natural actives (e.g. Kakadu plum, propolis, manuka honey) should not be left in direct sunlight for extended periods after delivery — we recommend bringing the parcel indoors within 24 hours of arrival.
8. Contact
Shipping enquiries: contact us. Reference your Stripe order number for faster turnaround.
See also our Returns Policy and Terms of Service.
